Terms of Service & Privacy Policy

Expodesk — last updated 4 September 2026.

1. Who we are

Expodesk (“the Service”) is operated by Reinis Tocelovskis, individual entrepreneur (Riga, Latvia) (“we”, “us”), trading as Expodesk. Contact: hello@expodesk.app. By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorised to bind that company.

2. The Service

The Service is a lead-capture tool for exhibitions and events: it stores contacts, photos, voice notes and meeting schedules, and offers AI-assisted features (business-card reading, transcription, web research). We aim for high availability but the Service is provided “as is”, without warranty of uninterrupted or error-free operation.

3. Your account

You must provide accurate details and keep your password confidential. You are responsible for all activity under your account and for the actions of team members you invite. We may suspend accounts that breach these Terms or put the Service at risk.

4. Your data — and your leads' data

Content you upload (contacts, photos, notes, recordings) stays yours. You grant us only the rights needed to run the Service: storing, processing and displaying that content to you and your team. For personal data of the people you capture as leads, you are the data controller and we act as your processor. You are responsible for having a lawful basis to collect that data (for example, consent when scanning a badge or card) and for honouring data-subject requests. We process it only on your instructions and delete it when you delete it or close your account.

5. AI features and credits

AI features consume credits from your workspace balance. AI output can be wrong — verify important details before acting on them. Photos, audio and text sent to AI features are processed by our AI subprocessors (currently OpenRouter, which routes to OpenAI, Anthropic and Google models, and Google) solely to produce the result and are not used by us to train models. In the iPhone app, business cards are read on the device itself: the photo is not sent to any AI service for that and no credits are charged. Purchased credits do not expire and are non-refundable once used.

6. Payments

Paid plans and credit packs are billed in EUR via Stripe; prices are shown before purchase and include applicable VAT handling by Stripe. Event Passes run for the stated number of days from purchase. Where a subscription is offered it renews automatically until cancelled; cancelling stops the next renewal and the current period runs to its end. Except where required by law, payments are non-refundable — but if something went wrong, write to us and we will be reasonable.

Purchases in the iPhone app are made through Apple's App Store and billed by Apple to your Apple ID at the price shown in the app; Apple's terms apply to that transaction. Subscriptions bought in the app renew through your Apple ID until you cancel them in your iPhone's Settings → Subscriptions, at least 24 hours before the period ends; the current period always runs to its end. Refunds for App Store purchases are requested from Apple. A plan is managed where it was bought: in the app for App Store purchases, on the website for card payments. AI credits bought either way land in the same workspace balance.

6a. Referral programme

We may reward inviting new users with AI credits. Rewards are credits only — never cash — and follow the amounts shown on the invite page at the time. Rewards for self-referrals, fake or duplicate accounts, or other gaming of the programme may be reversed and the accounts involved suspended. We may change or end the programme at any time; credits already earned stay yours.

7. Acceptable use

Do not use the Service to break the law, to collect personal data without a lawful basis, to send spam, to probe or disrupt the Service, or to resell it without our agreement. Do not upload malware or content you have no right to use.

8. Liability

To the maximum extent permitted by law, our total liability arising from the Service in any 12-month period is limited to the amounts you paid us in that period. We are not liable for indirect damages such as lost profits, lost leads or lost business opportunities. Nothing in these Terms limits liability that cannot be limited by law.

9. Termination

You may close your account at any time. We may terminate accounts that materially breach these Terms. After closure we delete your content within 90 days, except where law requires longer retention (for example, invoicing records).

10. Changes and law

We may update these Terms; material changes will be announced in the Service or by email at least 14 days in advance, and continued use after that counts as acceptance. These Terms are governed by the laws of the Republic of Latvia; disputes go to the courts of Riga, Latvia, unless mandatory consumer law says otherwise.

Privacy Policy

What we collect about you: your name, email, password hash, workspace content you create, usage logs (IP address, browser, timestamps) and billing records. Payment card details go directly to Stripe and never touch our servers; App Store purchases are handled by Apple, which shares only the transaction record with us. If you enable push notifications in the iPhone app, we store the device token needed to send them. When you save a lead to your phone with the app, your phone's contacts are checked on the device only, to spot a duplicate; they are never uploaded.

Why: to provide the Service (contract), to secure and improve it (legitimate interest), to bill you (legal obligation) and to email you about the Service. We do not sell personal data and we do not run third-party advertising.

Subprocessors: hosting in the European Union (Hetzner, Germany), payments (Stripe, Apple), email delivery, push notifications (Apple), AI processing (OpenRouter with OpenAI, Anthropic and Google models, and Google) and analytics (Google Analytics, in aggregate). Transfers outside the EU rely on standard contractual clauses.

Your rights (GDPR): access, rectification, erasure, restriction, portability and objection — write to hello@expodesk.app. You may also complain to your local supervisory authority; ours is the Latvian Data State Inspectorate.

Retention: account data for the life of the account plus 90 days; server logs up to 12 months; invoicing records as required by accounting law.

Cookies: we use only cookies necessary for signing in and keeping your session — no tracking cookies.